Subscription & Billing

Understand Changelogy's pricing and manage your subscription.

Plans Overview

Free Plan

Perfect for getting started:

• 1 organization
• Unlimited changelog posts
• 1 changelog page
• Basic customization
• Public pages only
• 1 team member

Pro Plan

For growing teams:

• Unlimited organizations
• Unlimited changelog posts
• Unlimited changelog pages
• Custom domain support
• Public & private pages
• Unlimited team members
• Embeddable widget
• Priority support

Upgrading to Pro

1. Go to Settings → Billing
2. Click "Upgrade to Pro"
3. Enter payment information
4. Review and confirm
5. Start using Pro features immediately

Payment Methods

Accepted Payment Methods

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• More payment methods via Stripe

Updating Payment Method

1. Go to Settings → Billing
2. Click "Update Payment Method"
3. Enter new card details
4. Click "Update"

Billing Cycle

Monthly Billing:

• Charged on the same day each month
• Prorated for first month if upgraded mid-month
• Cancel anytime

Taxes:

• Applicable taxes added based on location
• Tax ID can be added in billing settings

Viewing Invoices

1. Go to Settings → Billing
2. Scroll to "Payment History"
3. Click "View Invoice" for any payment

Invoices include:

• Invoice number
• Date
• Amount charged
• Payment method
• Line items
• Tax breakdown

Canceling Subscription

You can cancel anytime:

1. Go to Settings → Billing
2. Click "Cancel Subscription"
3. Confirm cancellation

What happens:

• Pro features available until end of billing period
• No charge for next period
• Automatically downgrade to Free plan
• No data loss

After cancellation:

• Extra organizations become inaccessible
• Private pages become public or inaccessible
• Custom domains stop working
• Team size limits enforced

Reactivating Subscription

To reactivate:

1. Go to Settings → Billing
2. Click "Reactivate Subscription"
3. Confirm

Billing resumes immediately.

Refunds

We offer a 14-day money-back guarantee:

• Request refund within 14 days of first charge
• Full refund, no questions asked
• Contact support to process

After 14 days:

• Prorated refunds at our discretion
• Contact support with your situation

Failed Payments

If a payment fails:

1. You'll receive email notification
2. We'll retry in 3 days
3. After 3 failed attempts, subscription cancels
4. Pro features locked
5. Update payment method to restore

Changing Plans

Downgrade to Free

Follow cancellation steps above.

Switching Billing Cycle

Currently, all plans are monthly. Annual billing coming soon!

Enterprise Plans

Need custom features or volume pricing?

• Contact our sales team
• Custom number of organizations
• Dedicated support
• SLA guarantees
• Custom integrations

Email: contact@changelogy.com

Billing Support

Questions about billing?

• Check payment history
• Review invoice details
• Contact support with:
  • Account email
  • Invoice number (if applicable)
  • Detailed description of issue